{"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25.0},"content":[{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"layoutColumn","attrs":{"width":50.0},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Symptoms","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne displays a Hello and Please Wait Message.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"type":"external","url":"https://eightdevelopment.atlassian.net/wiki/download/attachments/37847044/Welcome%201%20-%20Wait.png?version=1&modificationDate=1474925115490&api=v2"}}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Problem","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne is unable to communicate with the Bosch Alarm Panel.","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Solution","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Remove the TouchOne from the wall mount. Be careful when pulling the TouchOne away from the wall not to stress the attached cable.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Look down the back of the enclosure for the Red flashing Alive LED","type":"text"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel Ensure the Four pin connector is properly connected to the back of the Touch One Screen The alive LED on the back of the Touch One should be flashing at a regular interval It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen","parameters":{"reason":"multi-level-list-indentation","nestedContent":{"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure the Four pin connector is properly connected to the back of the Touch One Screen","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The alive LED on the back of the Touch One should be flashing at a regular interval","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]}]}]}]}],"version":1},"cxhtml":"

- Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel
- Ensure the Four pin connector is properly connected to the back of the Touch One Screen
- The alive LED on the back of the Touch One should be flashing at a regular interval
- It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen

"}}},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"layoutColumn","attrs":{"width":25.0},"content":[{"type":"paragraph","content":[{"type":"hardBreak"}]}]}]}],"version":1}

Device displays 'Hello' and 'Please wait' message perpetually

Symptoms

Problem

Solution