Troubleshooting Guide

Should an issue arise whilst installing or operating the TouchOne touchscreen, follow the troubleshooting steps below to resolve the issue:

Note: This page is intended for Distributor Support Staff and Installation technicians only. 

Step 1: What do you see on the TouchOne screen?

Error: Connection Failure

Code: 010

Error: Address Conflict

Code: 010

Error: Address Conflict

Code: 011

Error: Firmware Update

Code: 012

Error: Bootloader Failure

Code: 014

Error: Hello MessageError: Please Wait

An error has occured.

Please contact manufacturer.