Error Code 012 - Firmware Updating

Owned by Liam Mackie

Last updated: Oct 16, 2016 by Alex Olivier (Unlicensed)

Symptoms

The TouchOne displays a Firmware Update - Error 012 screen:

Problem

The TouchOne is detecting an different firmware version from the required one.

Solution

- Please wait up to 3 minutes for the firmware update process to complete.
- If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in.
- The firmware upgrade screen will load after reboot and continue the Firmware Update.
- The Touch one will reboot once the upgrade has completed.