{"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25.0},"content":[{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":50.0},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Symptoms","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne displays a Firmware Update - Error 012 screen:","type":"text"}]},{"type":"paragraph"},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"type":"external","url":"https://eightdevelopment.atlassian.net/wiki/download/attachments/37847044/P%20-%20Error%20-%20Firmware%20Update%20012.png?version=1&modificationDate=1474924785985&api=v2"}}]},{"type":"paragraph"},{"type":"heading","attrs":{"level":1},"content":[{"text":"Problem","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne is detecting an different firmware version from the required one.","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Solution","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"Please wait up to 3 minutes for the firmware update process to complete. If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in. The firmware upgrade screen will load after reboot and continue the Firmware Update. The Touch one will reboot once the upgrade has completed.","parameters":{"reason":"multi-level-list-indentation","nestedContent":{"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Please wait up to 3 minutes for the firmware update process to complete.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The firmware upgrade screen will load after reboot and continue the Firmware Update.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The Touch one will reboot once the upgrade has completed.","type":"text"}]}]}]}]}]}],"version":1},"cxhtml":"

- Please wait up to 3 minutes for the firmware update process to complete.
- If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in.
- The firmware upgrade screen will load after reboot and continue the Firmware Update.
- The Touch one will reboot once the upgrade has completed.

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Error Code 012 - Firmware Updating

Symptoms

Problem

Solution