Symptoms

The TouchOne displays a Firmware Update - Error 012 screen:

Problem

The TouchOne is detecting an different firmware version from the required one.

Solution

• • Please wait up to 3 minutes for the firmware update process to complete.
  • If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in.
  • The firmware upgrade screen will load after reboot and continue the Firmware Update.
  • The Touch one will reboot once the upgrade has completed.