{"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":25.0},"content":[{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":50.0},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Symptoms","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne displays a Connection Failure - Error 010 screen:","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start"},"content":[{"type":"media","attrs":{"type":"external","url":"https://eightdevelopment.atlassian.net/wiki/download/attachments/37847044/P%20-%20Error%20-%20Connection%20Failure%20010.png?version=1&modificationDate=1474924784923&api=v2"}}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Problem","type":"text"}]},{"type":"paragraph","content":[{"text":"The TouchOne is not getting valid packets from the alarm system","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Solution","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Remove the TouchOne from the wall mount. Be careful when pulling the TouchOne away from the wall not to stress the attached cable.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Look down the back of the enclosure for the Red flashing Alive LED","type":"text"}]}]}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"Ensure the correct address has been selected on the Touch One Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel Ensure the Four pin connector is properly connected to the back of the Touch One Screen The alive LED on the back of the Touch One should be flashing at a regular interval It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen","parameters":{"nestedContent":{"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure the correct address has been selected on the Touch One","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ensure the Four pin connector is properly connected to the back of the Touch One Screen","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The alive LED on the back of the Touch One should be flashing at a regular interval","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen","type":"text"}]}]}]}]}]}],"version":1},"reason":"multi-level-list-indentation","cxhtml":"

- Ensure the correct address has been selected on the Touch One
- Ensure the Green and Yellow wires are wired in the correct order on the Bosch Alarm Panel
- Ensure the Four pin connector is properly connected to the back of the Touch One Screen
- The alive LED on the back of the Touch One should be flashing at a regular interval
- It will be helpful to use a short wire and connect the Touch One directly to the Bosch Alarm Panel. Check the Alive LED is flashing. If this test is successful, the problem may be with the wire run between the Alarm Panel and the Touch One Screen

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Error Code 010 - Connection Failure

Symptoms

Problem

Solution