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The TouchOne is unable to locate the BootloaderBoot loader.

Solution

1. Remove the TouchOne from the wall mount. Be careful when pulling the TouchOne away from the wall not to stress the attached cable.
2. Look down the back of the enclosure for the Red flashing Alive LED

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The device has the incorrect hardware firmware loaded at the production stage. This error should only be visible in the factory.

Solution

• If you discover this error in the field the device should be returned to the manufacturer.