Version | 3C |
|---|---|
Status | ACTIVE |
Author | Liam Mackie |
Compatible with version | eightOS 3.2.x |
Want to provide some feedback to make this document better? Please let us know at support@mytouchone.com!
Introduction
Welcome to the next generation of centralised control for the smart technology around you!
TouchOne G3 features a best in class 64-bit CPU for blazing fast performance, paired with our best in class smooth capacitive touch panel, and gorgeous 7” HD IPS display. TouchOne G3 is available in 3 colour options to perfectly blend into your environment.
In The Box
Installation Requirements and Preparation
Power Supply
TouchOne G3 requires a 12V-14V 15W power supply (measured at the end of line) for smooth operation. Certified compatible power supplies include:
Mean Well GE18I12-P1J Plug Pack (used in the 8PS-PP18xx-1x power supply kit)
Mean Well APV-16-12 / APV-16E-12 Power Supply (used in the 8PS-IW15-1x power supply kit)
TouchOne PoE Power Only Adaptor (Used in 8PS-POE25-1x power supply kit)
TouchOne PoE Power and Data Adaptor (8PS-POED-1x)
For an updated list, please visit http://mytouchone.com/g3-power
Wire Harness
TouchOne G3 includes a 4-wire wire harness for connection to power and data (either via a suitable connector or soldering). Power requirements are listed in the Power Supply section above. The 2-wire data connection is for Certified compatible control systems.
TouchOne Certified compatible power supplies (8PS-PP18xx-1x or 8PS-POE25) include a different wire harness for a tool-less plug-and-play connection.
Orientation
TouchOne can be mounted in either Landscape or Portrait orientation to provide the best user experience for the applications you will be using.
Some applications will only support one orientation so it’s important to check the orientation compatibility of the apps you want to use before screwing TouchOne to the wall.
Hardware Installation
Step 1 - Install Power Supply
The selected power supply should be installed as per the included instructions. For safety, make sure the power supply is turned off during the installation process. If you are using the TouchOne Barrel Jack Adaptor, it’s recommended to cable tie the power supply wire and the barrel jack wire together to ensure they don’t become disconnected during installation.
Step 2 - Mark and Drill Holes
Hold the included Wall Mount onto the wall in either Portrait or Landscape, using a spirit level to ensure the mount is level. Mark two screw holes and the wire cutout using a pencil.
For mounting to plasterboard: Drill two 2.5mm (7/64 inch) pilot holes.
For mounting to masonry: Drill two 6mm (1/4 inch) holes for the included wall anchors.
If the wire is being fed through the wall, drill an appropriately sized hole (at least 20mm or 3/4 inch) in the wire cutout for the wire to come through.
If mounting to a standard flush box, use the appropriate screw holes for the flush box. 6-32 UNC flush box screws can be used with the Wall Mount instead of the included screws.
Step 3 - Screw Mount to Wall
Using the included screws, screw the Wall Mount to the wall. Double check for level when tightening the screws.
Step 4 - Wire and Connect to Power
Bring the power supply wire through the wire cutout and connect to the back of TouchOne.
Step 5 - Mount TouchOne
Feed the wire back into the wall and mount TouchOne onto the Wall Mount. Slide TouchOne in the opposite direction of the camera until you feel a click.
Once you apply power to the power supply, TouchOne will boot automatically. In a successful installation, you’ll see the TouchOne logo within 3 seconds of applying power.
Software Setup
Step 1 - Connect to Wi-Fi
Step 2 - Update eightOS
Installing Apps
TouchOne G3 runs most Android 10 compatible applications. In order to ensure compatibility of the application, apps are certified by eight. You can install new apps with the following methods:
Pre-Loaded Apps - A number of applications are pre-loaded on TouchOne G3 and can be installed in the Apps section of the settings menu. The list of pre-loaded apps differs depending on your product distributor.
SD Card - New apps can be installed via SD Card. You can download an app file from our Knowledge Base at
The ability to download new apps on the device from the internet will be released on a later version of eightOS 3.
Home Screen
The Home screen is the first screen you will see when TouchOne turns on. Home screen functions are:
Device Name | Customise your device name in the Settings Menu. Select About and then tap Device name. |
|---|---|
Current Time | Shows the current time in 12-hour format. Time can be adjusted in the Settings Menu, then tap Date & time. |
Settings Button | Opens the Settings Menu. |
App Drawer | Shows the currently installed third party applications. |
Bottom Bar |  Back Button: Goes back one screen on the app that is open.  Home Button: Takes you back to the Home screen from any app.  Quick Actions Menu Button: Opens the Quick Actions Menu to quickly adjust volume and brightness and perform a limited number of quick actions from any app. |
Quick Actions Menu
The Quick Actions Menu lets you quickly adjust critical settings for TouchOne from any application. It’s launched by touching the Quick Actions Menu button in the bottom right hand corner.
Restarting TouchOne
Step 1 - Open the Quick Actions Menu
Step 2 - Tap “Restart Touchscreen”
Settings Screen
Wi-Fi | Connect & disconnect to Wi-Fi networks. Configure networks with a static IP or alternative DNS settings. View IP Address information. |
|---|---|
Bluetooth | Pair and connect Bluetooth devices. Commonly used to connect TouchOne to a Bluetooth speaker system or audio adaptor for music control. |
Apps | View the list of third-party applications and install / uninstall these apps. More apps will automatically appear in this list when an SD Card is inserted, with apps provided by the manufacturer in SFZ/SDZ format. |
Display | Configure display brightness, sleep and device orientation settings. |
Sound | Adjust volume and other sounds settings. |
Date & time | Set the date and time, automatic network provided time, time zone and format. |
About TouchOne | View the device serial number and various version information. Open source license information can also be found here. |
Primary and Kiosk Apps
Primary Apps
A Primary App is an app that automatically starts when TouchOne is started and can also be configured to automatically re-open after a configurable amount of time. An app that is configured to be the primary app is identified by the “Primary App” icon in the App Library list.
Configuring a Primary App
Kiosk Apps
A Kiosk App locks down TouchOne to only be able to use that app. When TouchOne is started, the Kiosk App is automatically launched and the user cannot exit the Kiosk App without entering a PIN code. The home button is hidden in this mode.
Configuring a Kiosk App
App Library Lock
To ensure unauthorised users cannot access the app library, you can enable the App Library Lock and require a PIN Code before a user can modify the installed apps on the system.
If you forget your App Library Lock PIN, you’ll need to have this manually reset through your TouchOne distributor. Tap the ? icon on the PIN entry screen and follow the on-screen instructions to have your PIN reset.
Configuring the App Library Lock
Troubleshooting
Our TouchOne Online Knowledge Base contains an up-to-date list of common problems that may cause the installation of TouchOne G3 to not go as planned and ways to resolve these. You can access this Knowledge Base at:
Warranty
TouchOne G3 and all accessories included in the product box are backed by a 3 year warranty from the date of purchase. Please contact us at support@mytouchone.com or refer to your point of purchase.
Product Feedback
We always appreciate product feedback. If you have some ideas on how we can make this product better for you, please don’t hesitate to email feedback@mytouchone.com or provide the feedback to your point of purchase.
Support
If you are experiencing any issues with TouchOne G3, we recommend to contact the technical support team at your point of purchase, or you can visit our support portal using this link:
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