TouchOne G3 - Troubleshooting

Installation Faults

Observed Fault

Troubleshooting Steps

Observed Fault

Troubleshooting Steps

The device won’t power up / the screen is always black

 

The device is constantly or unexpectedly rebooting

 

The device is stuck on a boot screen

 

 

Hardware or Function Faults

Observed Fault

Troubleshooting Steps

Observed Fault

Troubleshooting Steps

The screen looks funny (blurry, lines on screen)

 

The screen won’t rotate / rotation is stuck

 

The screen is not responsive to touches

 

I can’t hear any audio from the speaker

 

The microphone is not picking up any audio

 

I can’t connect to WiFi

 

I can’t connect to a Bluetooth Device

 

Software Faults

Observed Fault

Troubleshooting Steps

Observed Fault

Troubleshooting Steps

The time on the home screen is incorrect

 

The screen is not bright enough

 

I get an error when trying to update software

 

I get an error when trying to install or uninstall apps