1. Introduction

Welcome to the next generation of centralised control for the smart technology around you!

TouchOne G3 now includes a best in class 64-bit CPU for blazing fast performance paired with our best in class, smooth capacitive touch panel and gorgeous 7” HD IPS display, now available in 3 colour options to perfectly blend into your environment.  

2. In the Box

3. Installation Requirements and Preparation

Power Supply

TouchOne G3 requires a 12V-14V 15W power supply (measured at the end of line) for smooth operation. Certified compatible power supplies include: 

• Mean Well GE18I12-P1J Plug Pack (used in the 8PS-PP18xx-1x power supply kit) 

• Mean Well APV-16-12 / APV-16E-12 Power Supply (used in the 8PS-IW15-1x power supply kit) 

• TouchOne PoE Adaptor (Used in 8PS-POE25-1x power supply kit) 

For an updated list, please visit mytouchone.com/g3-power

Wire Harness

TouchOne G3 includes a 4 wire - wire harness for connection to power and data (either via a suitable connector or soldering). Power requirements are listed in the Power Supply section above. The 2 wire data connection is for Certified Compatible control systems.  

TouchOne Certified Compatible power supplies (8PS-PP18xx-1x or 8PS-POE25) include a different wire harness for a tool-less plug-and-play connection. 

Orientation

TouchOne can be mounted in either Landscape or Portrait orientation to provide the best user experience for the applications you will be using.

4. Hardware Installation

Step 1 - Install Power Supply

The selected power supply should be installed as per the included instructions. For safety, make sure the power supply is turned off during the installation process. If you are using the TouchOne Barrel Jack Adaptor, it’s recommended to cable tie the power supply wire and the barrel jack wire together to ensure they don’t come disconnected during installation.  

Example of power supply installation. Please refer to the power supplies included installation manual.

Step 2 - Mark and Drill Holes

Hold the included Wall Mount onto the wall in either Portrait or Landscape, using a spirit level to ensure the mount is level. Mark two screw holes and the wire cutout using a pencil. 

For mounting to plasterboard: Drill two 2.5mm (7/64 inch) pilot holes.

For mounting to masonry: Drill two 6mm (1/4 inch) holes for the included wall anchors. 

If the wire is being fed through the wall, drill an appropriately sized hole (at least 20mm or 3/4 inch) in the wire cutout for the wire to come through.

Step 3 - Screw Mount to Wall

Using the included screws, screw the wall mount to the wall. Double check for level when tightening the screws.

Step 4 - Wire and Connect to Power

Bring the power supply wire through the wire cutout and connect to the back of TouchOne. 

Step 5 - Mount TouchOne

Feed the wire back into the wall and mount TouchOne onto the Wall Mount. Slide TouchOne in the direction of the camera until you feel a click. 

Once you apply power to the power supply, TouchOne will boot automatically. In a successful installation, you’ll see the TouchOne logo within 3 seconds of applying power.  

5. Software Setup

Step 1 - Connect to WiFi

1	From the TouchOne Home screen, tap the Settings button.
2	Tap Wi-Fi.
3	Tap the network you want to connect to.
4	Enter the network password and tap Connect.

Step 2 - Install and Configure Apps

1	From the TouchOne Home screen, tap the Settings button.
2	Tap Apps.
3	Next to the app you want to install, tap the Install button.
4	To uninstall an app, tap the Uninstall button.

6. Home Screen

The Home screen is the first screen you will see when TouchOne turns on.

Home screen functions are:

Device Name	This element will be updatable with a custom name  (e.g. Lounge) or custom branding in future versions.
Current Time	Shows the current time in 12 hour format. Time can be adjusted in the Settings Menu, then touch Date & time.
Settings Button	Opens the Settings Menu.
App Drawer	Shows the currently installed third party applications.
Bottom Bar (If an app hides the Bottom Bar, swipe up from the bottom to show it)	Back Button Goes back one screen on the app that is open.
	Home Button  Takes you back to the Home screen from any app.
	Sleep Button Puts the device into sleep mode. Tap the screen and wait a couple of seconds to wake TouchOne again.

7. Settings Screen

The Settings screen allows you to change various configurable options on TouchOne.

8. Troubleshooting

Our TouchOne Online Knowledge Base contains a constantly updated list of common problems that may cause the installation of TouchOne G3 to not go as planned and ways to resolve these. You can access this Knowledge Base at:

mytouchone.com/g3-faq

9. Warranty

TouchOne G3 and all accessories included in the product box are backed by a 3 year warranty from the date of purchase. Please contact us using the support information on the following page or your point of purchase. 

10. Product Feedback

We always appreciate product feedback. If you have some ideas on how we can make this product better for you, please don’t hesitate to email feedback@mytouchone.com or provide the feedback to your point of purchase. 

11. Support

If you are experiencing any issues with TouchOne G3, we recommend to contact the technical support team at your point of purchase, or you can visit our support portal using this link:

support.mytouchone.com