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Alex Olivier (Unlicensed)

Alex Olivier (Unlicensed)

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Symptoms

The TouchOne displays a Firmware Update - Error 012 screen:



Problem

The TouchOne is detecting an differnt different firmware version from the required one.

Solution

    • Please wait up to 3 minutes for the firmware update process to complete.
    • If the update fails or stalls, remove the 4 pin connector on the back of the device, wait 30 seconds and plug it back in.
    • The firmware upgrade screen will load after reboot and continue the Firmware Update.
    • The Touch one will reboot once the upgrade has completed.