Version | 1.0 | ||||
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Status | DRAFT | ||||
Author | Liam Mackie | ||||
Downloadable PDF |
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TouchOne can be mounted in either Landscape or Portrait orientation to provide the best user experience for the applications you will be using.
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| Note |
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Important Notice: Some applications will only support one orientation so it’s important to check the orientation compatibility of the apps your want to use before screwing TouchOne to the wall. |
4. Hardware Installation
Step 1 - Install Power Supply
The selected power supply should be installed as per the included instructions. For safety, make sure the power supply is turned off during the installation process. If you are using the TouchOne Barrel Jack Adaptor, it’s recommended to cable tie the power supply wire and the barrel jack wire together to ensure they don’t come disconnected during installation.
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Example of power supply installation. Please refer to the power supplies included installation manual.
Step 2 - Mark and Drill Holes
Hold the included Wall Mount onto the wall in either Portrait or Landscape, using a spirit level to ensure the mount is level. Mark two screw holes and the wire cutout using a pencil.
For mounting to plasterboard: Drill two 2.5mm (7/64 inch) pilot holes.
For mounting to masonry: Drill two 6mm (1/4 inch) holes for the included wall anchors.
If the wire is being fed through the wall, drill an appropriately sized hole (at least 20mm or 3/4 inch) in the wire cutout for the wire to come through.
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Important Notice: If mounting to a standard flush box, use the appropriate screw holes for the flush box. 6-32 UNC flush box screws can be used with the wall mount instead of the included screws. |
Step 3 - Screw Mount to Wall
Using the included screws, screw the wall mount to the wall. Double check for level when tightening the screws.
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Step 4 - Wire and Connect to Power
Bring the power supply wire through the wire cutout and connect to the back of TouchOne.
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Step 5 - Mount TouchOne
Feed the wire back into the wall and mount TouchOne onto the Wall Mount. Slide TouchOne in the direction of the camera until you feel a click.
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Once you apply power to the power supply, TouchOne will boot automatically. In a successful installation, you’ll see the TouchOne logo within 3 seconds of applying power.
5. Software Setup
Step 1 - Connect to WiFi
| 1 | From the TouchOne Home screen, tap the Settings button. |  |
| 2 | Tap Wi-Fi. |  |
| 3 | Tap the network you want to connect to. |  |
| 4 | Enter the network password and tap Connect. |  |
Step 2 - Install and Configure Apps
| 1 | From the TouchOne Home screen, tap the Settings button. | |
| 2 | Tap Apps. |  |
| 3 | Next to the app you want to install, tap the Install button. |  |
| 4 | To uninstall an app, tap the Uninstall button. |  |
6. Home Screen
The Home screen is the first screen you will see when TouchOne turns on.
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Home screen functions are:
Device Name | This element will be updatable with a custom name (e.g. Lounge) or custom branding in future versions. |
Current Time | Shows the current time in 12 hour format. Time can be adjusted in the Settings Menu, then touch Date & time. |
Settings Button | Opens the Settings Menu. |
App Drawer | Shows the currently installed third party applications. |
Bottom Bar (If an app hides the Bottom Bar, swipe up from the bottom to show it) |  Back Button Goes back one screen on the app that is open. |
 Home Button Takes you back to the Home screen from any app. | |
 Sleep Button Puts the device into sleep mode. Tap the screen and wait a couple of seconds to wake TouchOne again. |
7. Settings Screen
The Settings screen allows you to change various configurable options on TouchOne.
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Wi-Fi | Connect & disconnect to WiFi networks. Configure networks with a static IP or alternative DNS settings. View IP Address information. |
Bluetooth | Pair and connect Bluetooth devices. Commonly used to connect TouchOne to a Bluetooth speaker system or audio adaptor for music control. |
Apps | View the list of third party applications and install / uninstall these apps. More apps will automatically appear in this list when an SD Card is inserted with apps provided by the manufacturer in SFZ/SDZ format. |
Display | Configure display brightness, sleep and device orientation settings. |
Sound | Adjust volume and other sounds settings. |
Date & time | Set the date and time, automatic network provided time, time zone and format. |
About TouchOne | View the device serial number and various version information. Open source license information can also be found here. |
8. Troubleshooting
Our TouchOne Online Knowledge Base contains a constantly updated list of common problems that may cause the installation of TouchOne G3 to not go as planned and ways to resolve these. You can access this Knowledge Base at:
9. Warranty
TouchOne G3 and all accessories included in the product box are backed by a 3 year warranty from the date of purchase. Please contact us using the support information on the following page or your point of purchase.
10. Product Feedback
We always appreciate product feedback. If you have some ideas on how we can make this product better for you, please don’t hesitate to email feedback@mytouchone.com or provide the feedback to your point of purchase.
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Support
If you are experiencing any issues with TouchOne G3, we recommend to contact the technical support team at your point of purchase, or you can visit our support portal using this link: